March 17th 2021
UPS, our most important transport partner, is operating like normally. However, delivery services are very busy at the moment because of Brexit, Covid 19 and (partial) lockdowns. Some shipments may have a slight delay because of this, but we haven't had problems with our deliveries up to this moment.
Our partner SaniSure has released this official update on January 26th; "Unfortunately, there is very little we can do to control our employee’s exposure once they leave our premises. We find ourselves having to deal with people being exposed to positive cases through family members or friends which has resulted in many missed man hours due to quarantine. All office staff that can work remotely are doing so however we have many functions that require physical labor such as assembly, inspections, shipping and receiving, etc. and some of these departments have been affected by a reduced headcount.
Impacted areas are as follows: The turnaround time of quotes, receiving of shipments, packaging, and shipping finished goods. We are working to mitigate supply chain issues and challenges resulting from the unprecedented demand for the products used in the development and manufacturing of COVID-19 vaccines, treatments, and diagnostic tests. And because of all these factors we are experiencing an increase in lead time for sterile products of up to 18 weeks. We anticipate some recovery by the end of February 2021 and should be able to manufacture most products to our normal lead times on new orders.
We sincerely appreciate your patience and understanding as we work our way through these challenging times."
Most of our employees are continuing to work from home. They have got everything they need to support you like usual, so this will not have an impact on our service. Meetings, extensive consultation or important conversations can be done by means of video calls, because we are trying to limit to amount of contact during the lockdown.
We hope that this was enough information for now. If not, please let us know.